14 September 2009
Category:
Uncategorized
Comments: Comments Off on 7 Important Sales Trends and Facts to Consider and Align to

7 Important Sales Trends and Facts to Consider and Align to

During some recent conferences, client meetings and readings I now realize that the world of selling is really changing more rapidly than I first thought – and I have suggested it is changing much sooner than later! I have been so bold as to suggest that the traditional sales person we have all come to […]


28 May 2009
Category:
Uncategorized
Comments: Comments Off on Satisfied Customers versus Loyal Customers – Who Cares? I do and we all should!

Satisfied Customers versus Loyal Customers – Who Cares? I do and we all should!

Enough of this satisfied customer thing – Enough of this “I have a great base of customers who say they will refer me.” (a high NPS rating). I’ve listened to it for years – I’ve even, at times, bought into the whole concept. Every time I hear about a company who has a long list […]


29 April 2009
Category:
Uncategorized
Comments: Comments Off on A Pledge – Customer Loyalty – A Must Have!

A Pledge – Customer Loyalty – A Must Have!

There is one thing that I am not going compromise during these turbulent economic times – the continued respect and loyalty from our Customers; Clients, Employees, Shareholders and Suppliers! I know we must continue to earn it – so be it! I am going to lead our team to be even better than we have […]