28 May 2009
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Comments: Comments Off on Satisfied Customers versus Loyal Customers – Who Cares? I do and we all should!

Satisfied Customers versus Loyal Customers – Who Cares? I do and we all should!

Enough of this satisfied customer thing – Enough of this “I have a great base of customers who say they will refer me.” (a high NPS rating). I’ve listened to it for years – I’ve even, at times, bought into the whole concept. Every time I hear about a company who has a long list […]