6 October 2010
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7 Attributes of an Effective Customer / Supplier Partnership

Every time I hear the word Partnership I want to throw something! The business community uses this word so freely that in many business situations it has lost all meaning and value. So here are some of the most important attributes that I have observed in a true Customer / Supplier Partnership: Ongoing collaboration with a willingness […]


16 September 2010
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Measuring Customer Experience Feedback

There are three questions I have been getting very frequently on the topic of customer B-B surveys: 1. Are people becoming surveyed out? Yes, when the survey is predominantly for the benefit of the supplier –  it really needs to be an integral part of the Partnership process – also need to have high-wide-deep participation […]


11 May 2010
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Customer Experience Management – It’s Here!

My observation in the New Economy… The new economy has brought to light one of the most fundamental yet important business practices of all times – keep the Customers you have! Like many suppliers, Customers are also stressed. They need help to exceed business objectives. Customers are also very complex – each is different and […]