14 March 2011
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Customer Feedback Fuels Collaborative Training Practices

During a recent taping of one of our public and no-fee offered podcast at www.loyaltypro.com a national training leader provided some interesting insights into how in his world the client and they as a supplier often collaborate on needs and challenges and then translate these into joint training initiatives for both parties. This really takes training […]


9 March 2011
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Comments: Comments Off on There is No Business Intelligence without Measuring Customer Feedback

There is No Business Intelligence without Measuring Customer Feedback

As I was reading a recent February 2011 issue of PC Today (www.pctoday.com) and an article titled; Business Intelligence, What BI Solutions Are and Why Businesses Need Them, it really drove home the focus on and continuing emergence of the importance of measuring customer feedback as an integral part of business intelligence (BI). It drives […]