16 January 2013
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Comments: Comments Off on Get to the Heart of Customer Experience | 7th Annual Net Promoter Customer Experience Conference

Get to the Heart of Customer Experience | 7th Annual Net Promoter Customer Experience Conference

The Chapman Group is a Proud Sponsor of the 7th Annual Net Promoter Customer Experience Conference… Register now for 40% off:   https://www.regonline.com?eventID=1142739&rTypeID=690700 Register to Attend the 7th Annual Net Promoter Customer Experience Conference Date: Thursday, January 31, 2013 to Friday, February 1, 2013 Location: Eden Roc Renaissance Miami Beach Over 500 B2B and B2C professionals have already […]


14 January 2013
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Comments: Comments Off on Tune-Up Strategy for a Best-In-Class Strategic Account Management Program Part II: People

Tune-Up Strategy for a Best-In-Class Strategic Account Management Program Part II: People

Have you ever had a bad customer service experience that made you want to stop buying from a company? — Or, have you ever committed to buying from a particular company simply because you enjoy how you are treated by the people there who serve you?  If either has happened to you, then you can appreciate […]