16 January 2013
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Comments: Comments Off on Get to the Heart of Customer Experience | 7th Annual Net Promoter Customer Experience Conference

Get to the Heart of Customer Experience | 7th Annual Net Promoter Customer Experience Conference

The Chapman Group is a Proud Sponsor of the 7th Annual Net Promoter Customer Experience Conference… Register now for 40% off:   https://www.regonline.com?eventID=1142739&rTypeID=690700 Register to Attend the 7th Annual Net Promoter Customer Experience Conference Date: Thursday, January 31, 2013 to Friday, February 1, 2013 Location: Eden Roc Renaissance Miami Beach Over 500 B2B and B2C professionals have already […]


14 January 2013
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Comments: Comments Off on Tune-Up Strategy for a Best-In-Class Strategic Account Management Program Part II: People

Tune-Up Strategy for a Best-In-Class Strategic Account Management Program Part II: People

Have you ever had a bad customer service experience that made you want to stop buying from a company? — Or, have you ever committed to buying from a particular company simply because you enjoy how you are treated by the people there who serve you?  If either has happened to you, then you can appreciate […]



12 January 2012
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Comments: Comments Off on 2012 will be a great revenue year – 5 ACTIONS that you as the Leader can do to make it happen…NOW!

2012 will be a great revenue year – 5 ACTIONS that you as the Leader can do to make it happen…NOW!

I suppose Leadership at one time meant muscles; but today it means getting along with people… Indira Gandh Effectively engage with and obtain feedback from your most critical revenue sources (internal and external) – then integrate this feedback into your account and business action plans! The greater the engagement level the greater the success! Ensure […]


14 November 2011
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Comments: Comments Off on The Profile of a Successful Strategic Account Manager – Best Practice SAM Behaviors, Competencies / Aptitude, Skills, Style and Intangibles (Part 5 of 5)

The Profile of a Successful Strategic Account Manager – Best Practice SAM Behaviors, Competencies / Aptitude, Skills, Style and Intangibles (Part 5 of 5)

To see where we are going, you have to first see where we have been…as a refresher; here are the first 4 components of the profile of a successful and effective SAM we have already covered. Behaviors – The way in which one acts, or conducts oneself (Part 1) Competencies and Aptitude – Capabilities or […]