14 March 2011
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How Customer Feedback Impacts Training and Development

Dennis Chapman Sr. and Denny Chapman discuss how customer feedback can complement the training and development of your organizations people, and also discuss the ramifications of executing training and development efforts in the absence of customer intelligence.

Special Guest Interview – David Solberg, Manager of Training and Development for Intervet/Schering Plough, discusses how he and his customers partner to optimize training and development by creating training efficiencies and unique curriculum through a collaborative
process.

Facilitated by: Denny Chapman and Dennis Chapman Sr.
Run time: 40 minutes

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