loyalty
Seven Signals That Indicate Customer Loyalty

This is a webinar follow up to the white paper of the same name… Josiah Royce, an American philosopher in the mid-to-late 1800’s, claimed that the trait of loyalty was most often associated with political institutions, religion, war, and family. In these situations, people had one key influence in common – a passionate link to […]

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Webinar Replay – Using Customer Feedback to Access the Executive Suite

This webinar will illuminate innovative ways organizations are utilizing customer feedback to drive senior level relationships.

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Webinar Replay – The Best of Both Worlds-How Relationship and Transactional Feedback Work Together to Drive Revenue and Business Improvement

Organizations no longer have to make decisions about which type of feedback, transactional or relationship, will work best for their business, as they are both equally important.

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Grow Customer Loyalty, Grow Profits

Utilizing Customer Loyalty Metrics to Build Long-Term Account Relationships. The single most predictive indicator of future growth is the degree of dependency that your existing customers have on your organization. Most corporate leaders know that it costs more to find a new customer than to grow an existing one, yet they operate by a mantra […]

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Increase Sales Revenue Now – Effectively Manage Existing Accounts and Measure the Voice of Your Customer

CRM Magazine, March 2013, Written by Dennis J. Chapman Sr.

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Asking the Right People the Right Questions to Get Actionable Customer Feedback Data

Do your customer surveys give the insight your organization needs to influence and impact important customer relationships? If not, you are not alone. Most organizations get lots of customer survey data, but no indicators or best practices on how to use that data to optimize customer relationships. During this webinar, The Chapman Group will present […]

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