A Case Study on Client Loyalty: Converting Ideas into Action

Discover what clients (of varying sizes) are doing to hear the voice of their customer, and how people are collecting this information, and transitioning the knowledge from their customer into action – benefiting everyone involved in the process. Facilitated by: Dennis Chapman Run Time: 40 minutes

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Seven Signals That Indicate Customer Loyalty

This is a webinar follow up to the white paper of the same name… Josiah Royce, an American philosopher in the mid-to-late 1800’s, claimed that the trait of loyalty was most often associated with political institutions, religion, war, and family. In these situations, people had one key influence in common – a passionate link to […]

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