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Webinar Replay – Using Customer Feedback to Access the Executive Suite

This webinar will illuminate innovative ways organizations are utilizing customer feedback to drive senior level relationships.

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Webinar Replay – The Best of Both Worlds-How Relationship and Transactional Feedback Work Together to Drive Revenue and Business Improvement

Organizations no longer have to make decisions about which type of feedback, transactional or relationship, will work best for their business, as they are both equally important.

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Increase Sales Revenue Now – Effectively Manage Existing Accounts and Measure the Voice of Your Customer

CRM Magazine, March 2013, Written by Dennis J. Chapman Sr.

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Takeaways from the 7th Annual Net Promoter® Customer Experience Conference

As a sponsor of the 7th Annual Net Promoter® Customer Experience Conference and consultant to companies utilizing the NPS® metric, we gained valuable insights at this year’s event that we’d like to share with you on how organizations: • Gain senior leadership support and involvement • Understand the driving factors behind promoters, passives and detractors […]

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Introducing the Customer Experience

President and CEO Dennis Chapman Sr discusses his recent travels around the globe meeting with clients and prospects, as well as the way these organizations are measuring the customer experience and how they are using this to differentiate themselves and stand out as a strategic supplier/partner. Facilitated by: Denny Chapman and Dennis Chapman Sr. Run […]

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How Customer Feedback Impacts Training and Development

Dennis Chapman Sr. and Denny Chapman discuss how customer feedback can complement the training and development of your organizations people, and also discuss the ramifications of executing training and development efforts in the absence of customer intelligence. Special Guest Interview – David Solberg, Manager of Training and Development for Intervet/Schering Plough, discusses how he and […]

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