Introducing the Customer Experience

President and CEO Dennis Chapman Sr discusses his recent travels around the globe meeting with clients and prospects, as well as the way these organizations are measuring the customer experience and how they are using this to differentiate themselves and stand out as a strategic supplier/partner. Facilitated by: Denny Chapman and Dennis Chapman Sr. Run […]

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Measuring the Customer Experience – Audio Podcast

This webinar speaks to a recognized approach, Net Promoter Score / NPS®, and how an organization who is utilizing this methodology can also consider advancing their customer feedback metrics and methods forward using the Loyalty Index methodology. This podcast will help you to think, re-evaluate and re-energize initiatives around knowing and measuring your customer’s experiences.

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Tune-up Strategy for Best-in-class SAM Programs

The Tune-Up Strategy series, which originally premiered on The Chapman Group’s YouTube channel, TheMetricsChannel.com, was re-produced and re-released for the convenience of sales and account management leaders with limited time or access to view videos. The podcast is a mobile version of the material where TCG President and CEO, Dennis Chapman Sr. gets right to […]

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Case Study On Client Loyalty Converting Ideas Into Action – Podcast

Discover what clients (of varying sizes) are doing to hear the voice of their customer, and how people are collecting this information, and transitioning the knowledge from their customer into action – benefiting everyone involved in the process. — Runtime 51 minutes.

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How Customer Feedback Impacts Training and Development

Dennis Chapman Sr. and Denny Chapman discuss how customer feedback can complement the training and development of your organizations people, and also discuss the ramifications of executing training and development efforts in the absence of customer intelligence. Special Guest Interview – David Solberg, Manager of Training and Development for Intervet/Schering Plough, discusses how he and […]

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Creating Client/Supplier Intimacy | Podcast

Learn how to optimize ROI by increasing business with existing customers through creating a higher degree of intimacy and loyalty in relationships with strategic accounts.

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