Performance Drivers in Strategic Account Managers

President and Founder, Dennis Chapman Sr. outlines the model of performance drivers that has consistently helped Fortune 1000 sales and account management organizations optimize the performance of their customer facing-personnel. Learn how the proper coaching and development of these performance drivers; Skills, (value) Delivery, Product (knowledge), Aptitude and Expectations will make the difference between mid-level […]

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Sales Effectiveness for Improving Your Sales -To- Prospect Ratio

Learn the seven best practices he shares that will enable strategic account managers and sales executives to convert more prospective buyers into loyal, committed customers.

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Net Promoter® Score Q&A | Customer Satisfaction vs. Customer Loyalty Metrics

Learn where the NPS® falls short as a metric for surveying strategic customers in uncovering actions that will influence and drive customer experience strategies, and how utilizing additional customer loyalty metrics can take your customer experience management program to whole new level of effectiveness and success.

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Generating Winning Sales Momentum

Tune in to this motivational podcast as Dennis Chapman, Founder/CEO of The Chapman Group, discusses points to keep top of mind on what it takes to be effective in generating winning sales momentum.

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Introducing the Customer Experience

President and CEO Dennis Chapman Sr discusses his recent travels around the globe meeting with clients and prospects, as well as the way these organizations are measuring the customer experience and how they are using this to differentiate themselves and stand out as a strategic supplier/partner. Facilitated by: Denny Chapman and Dennis Chapman Sr. Run […]

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Measuring the Customer Experience – Audio Podcast

This webinar speaks to a recognized approach, Net Promoter Score / NPS®, and how an organization who is utilizing this methodology can also consider advancing their customer feedback metrics and methods forward using the Loyalty Index methodology. This podcast will help you to think, re-evaluate and re-energize initiatives around knowing and measuring your customer’s experiences.

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