Metric-Based Account Management

Velocity Magazine, 1st Quarter 2002, Written by Dennis J. Chapman Sr.

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Clients, Customers, Buyers: Which Do You Have?

CRM Magazine, March 2001, Written by Dennis J. Chapman Sr.

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Increase Sales Revenue Now – Effectively Manage Existing Accounts and Measure the Voice of Your Customer

CRM Magazine, March 2013, Written by Dennis J. Chapman Sr.

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Customer Orientation -The Bedrock of Successful Customer/Supplier Relations

Network Magazine, October 2011, Written by Dennis J. Chapman Sr.

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Married, with Business: Making CEO Marriages Work

Baltimore SmartCEO Magazine, 2009, Written by Christianna McCausland & Dennis J. Chapman Sr.

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Interview: “SAMs and Coaching”

SAMA’s Focus: Team (Annual Conference Edition), 2008, By Sales Training Manager David Solberg of Intervet Inc. as interviewed by Dennis J. Chapman Sr.

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