Performance Drivers in Strategic Account Managers

Discover How Pulling the Right Levers Can Increase Sales and Account Management Performance in Your Organization In our latest video, President and Founder, Dennis Chapman Sr. outlines the model of performance drivers that has consistently helped Fortune 1000 sales and account management organizations optimize the performance of their customer facing-personnel. Learn how the proper coaching […]

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Takeaways from the 7th Annual Net Promoter® Customer Experience Conference

As a sponsor of the 7th Annual Net Promoter® Customer Experience Conference and consultant to companies utilizing the NPS® metric, we gained valuable insights at this year’s event that we’d like to share with you on how organizations: • Gain senior leadership support and involvement • Understand the driving factors behind promoters, passives and detractors […]

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7 Tips on Sales Effectiveness: How to Improve your Sales-to-Prospect Ratio

Dennis Chapman, President and Founder of The Chapman Group speaks on ‘Improving your Sales-to-Prospect Ratio’. Learn about seven activities that will help strategic account managers and sales executives convert more prospective buyers into loyal customers. In the end these activities together with trust and respect determine your success. Be able to check off the activities […]

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