Visualizing Your Value Proposition

This webinar discusses how to “visualize” value and shares how some of today’s businesses are utilizing the VisualizeROI solution to effectively communicate their value propositions to prospects and customers resulting in reduced discounting, reduced sales cycles, increased win rates, and increased profit margins. Facilitated by: Dennis Chapman and Mike Gentsil Run Time: 50 minutes

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Measuring the Customer Experience | Going Beyond the Net Promoter® Score

This webinar helps guide participants on current best practices for enhancing the process, content and action planning components of an existing and/or new “measuring customer feedback” program. This webinar speaks to a recognized approach, Net Promoter Score / NPS®, and how an organization who is utilizing this methodology can also consider advancing their customer experience […]

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A Case Study on Client Loyalty: Converting Ideas into Action

Discover what clients (of varying sizes) are doing to hear the voice of their customer, and how people are collecting this information, and transitioning the knowledge from their customer into action – benefiting everyone involved in the process. Facilitated by: Dennis Chapman Run Time: 40 minutes

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Seven Signals That Indicate Customer Loyalty

This is a webinar follow up to the white paper of the same name… Josiah Royce, an American philosopher in the mid-to-late 1800’s, claimed that the trait of loyalty was most often associated with political institutions, religion, war, and family. In these situations, people had one key influence in common – a passionate link to […]

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Using VoC Feedback to Grow Relationships, Revenues and Margins

The Chapman Group presents a ‘Sales and Account Management Best Practices’ webinar on “Using VoC Feedback to Grow Relationships, Revenues and Profits” Facilitated by: Dennis Chapman Run Time: 45 min

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Mid-Year Checkpoint Strategy for Sales and Account Management

Dennis Chapman presents the Mid-Year Checkpoint Strategy for Sales and Account Management; a webinar on the top 5 drivers to measure for staying on course to exceed revenue growth targets. The webinar will address how to prevent and overcome the challenges organizations are facing with reaching sales and account revenue goals and will provide proven courses of action to get your strategic account management program(s) on track to exceed your goals.

Watch the video to learn concise strategies and tactics to overcome the challenges organizations are facing today including:

Slow / Idle Account Revenue Growth
Customer Attrition
Inaccurate Dashboard Metrics
Innovating Competitive Advantages

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