Webinar Replay – Using Customer Feedback to Access the Executive Suite

This webinar will illuminate innovative ways organizations are utilizing customer feedback to drive senior level relationships.

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Best Practices for Managing & Coaching a Value-based Selling Team

This webinar, designed for Sales Management as well as Value Selling Sales Representatives, will highlight the processes, metrics, and tools that enable a Sales Leader to effectively manage and coach their value selling team(s). It will highlight value selling best practices and technologies that have enabled clients to realize increased margins and reduced discounting, reduced […]

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Webinar Replay – The Best of Both Worlds-How Relationship and Transactional Feedback Work Together to Drive Revenue and Business Improvement

Organizations no longer have to make decisions about which type of feedback, transactional or relationship, will work best for their business, as they are both equally important.

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Asking the Right People the Right Questions to Get Actionable Customer Feedback Data

Do your customer surveys give the insight your organization needs to influence and impact important customer relationships? If not, you are not alone. Most organizations get lots of customer survey data, but no indicators or best practices on how to use that data to optimize customer relationships. During this webinar, The Chapman Group will present […]

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Visualizing Your Value Proposition

This webinar discusses how to “visualize” value and shares how some of today’s businesses are utilizing the VisualizeROI solution to effectively communicate their value propositions to prospects and customers resulting in reduced discounting, reduced sales cycles, increased win rates, and increased profit margins. Facilitated by: Dennis Chapman and Mike Gentsil Run Time: 50 minutes

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Measuring the Customer Experience | Going Beyond the Net Promoter® Score

This webinar helps guide participants on current best practices for enhancing the process, content and action planning components of an existing and/or new “measuring customer feedback” program. This webinar speaks to a recognized approach, Net Promoter Score / NPS®, and how an organization who is utilizing this methodology can also consider advancing their customer experience […]

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