Since 1988, The Chapman Group has been engaging with organizations to optimize sales and account management programs.  Our end-to-end solutions, from diagnostic assessments to strategic account planning and implementation, are all centered around optimizing the customer / supplier relationship to increase revenues, profits and margins for our clients.

The Chapman Group’s metric-based solutions are focused on integrating the art and science of sales and account management to enable our clients to grow by becoming more knowledgeable, efficient, and effective.

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STRATEGIC ACCOUNT MANAGEMENT

The Chapman Group partners with your organization to design and develop and/or refine your Account Management Program. We will work with you and your team to ensure the proper process, methodology, best practices, infrastructure, skills, and tools are in place to grow/improve customer relationships, revenues and profitability.

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VOICE OF THE CUSTOMER

Obtaining feedback directly from the Customer is a critical success factor for any sales or account management organization. The Chapman Group’s team of LoyaltyProfessional™ experts works with your organization to design, implement and sustain a Voice of the Customer survey program, complete with a “Prescription for Success” that outlines an action plan for improving customer relationships.

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VALUE CREATION (ROI)

Today’s business environment is becoming more exacting. A “new norm” has emerged whereby businesses are benchmarking, calculating costs and evaluating ROI more precisely than ever before. The Chapman Group works with you and your team to develop your organization’s model for documenting, validating and delivering an economic value proposition based on existing models and templates.

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EMPLOYEE / TALENT ASSESSMENTS

Employee and Talent Assessments help to ensure that the right people are placed into the right job, identify areas of strength and opportunity, determine employee engagement, and enhance overall team / organizational performance. The Chapman Group works with your organization to implement 180-degree, 360-degree and Employee Engagement Assessments within your sales and account management organization.