2013 SOCAP Symposium – UBERtrends that are Reshaping the Customer Experience
BY: Dan Owings, The Chapman Group While in attendance at the 2013 Society of Consumer Affairs Professionals in Business (SOCAP) Symposium in New Orleans, Louisiana, I had the opportunity to hear Michael Tchong, author, innovator, and founder of MacWEEK, speak about current UBERtrends and how businesses can best position themselves in the face of these trends. The UBERtrends that […]
Improving your Sales-to-Prospect Ratio
Dennis Chapman, President and Founder of The Chapman Group speaks on ‘Improving your Sales-to-Prospect Ratio’. Learn about seven activities that will help strategic account managers and sales executives convert more prospective buyers into loyal customers. In the end these activities together with trust and respect determine your success. Be able to check off the activities noted in this video and you will see an improved “Sales-to-Prospect” ratio!