Webinar 2/20 – Measuring the Customer Experience to Generate Actionable Feedback
After measuring your customer’s experience have you been left wondering what actions you can take that would improve the experience and move the needle in a positive direction?
Join us on Thursday February 20th @ 12 pm EDT or 2:30 pm EDT for our next webinar. This webinar helps guide participants on current best practices for enhancing the process, content and action planning components of an existing and/or new “measuring customer feedback” program. This webinar speaks to a recognized approach, Net Promoter Score / NPS®, and how an organization who is utilizing this methodology can also consider advancing their customer experience measurement program forward through additional measurements and metrics. This webinar makes participants think, re-evaluate and re-energize initiatives around knowing and measuring their customer’s experiences.
Thank you for your interest in The Chapman Group. We look forward to seeing you on February 20th.
This webinar is being offered LIVE at 2 times on February 20th; 12 pm and 2:30 pm EDT.
Reserve your place at either time by clicking one of the registration buttons below.
NPS®, Net Promoter® &Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.
12 PM session: https://www3.gotomeeting.com/register/376501694
2:30 PM session: https://www3.gotomeeting.com/register/573767678