The Chapman Group partners with B2B sales and account management organizations to identify and solve relationship challenges resulting in greater loyalty and commitment, increased revenues, and higher margins for suppliers as well as our customers.

We Connect You to Your Customers. For over 30 years, The Chapman Group has been partnering with B2B sales and customer/account management organizations to identify and solve relationship challenges. We understand how to connect you to your customers through people, process, and tool optimization to drive the desired behaviors and outcomes – more collaborative, strategic relationships, and increased revenues/profits for both the supplier and customer.

We emphasize the importance of direct customer feedback to influence relationship management strategies. Our dedicated team of experts drive the most important element of “optimizing the customer relationship” – how to connect with and implement field-level action planning to create more loyal and committed customers.

Metrics are our thing. Our unique metric-based customer engagement methods, processes, and best practices integrate the art with the science of managing the customer relationship. This approach ensures your people are more knowledgeable, efficient, effective and collaborative with their customers, thus enabling your organization to grow at a more accelerated rate.

Relationships matter. Our customers think of us not only as a solution provider, but also as a thought leader, a business partner, and as their “go-to” resource for relationship management expertise and guidance. Our people are our greatest asset, all of whom are committed to your organization’s success.