B2B VOC | The 7th Annual Net Promoter® Customer Experience Conference
If you plan to attend the Net Promoter® Customer Experience Conference in Miami, Florida, be sure to attend our session on Friday from 1:00-1:45pm ET!
Cedric Singelton, Director, Customer Relations, Starlims
Starlims, a division of Abbott Laboratories, is one of the leading providers of laboratory information management systems. When Cedric was brought on board to develop their customer care program, he understood it was essential to focus on 3 areas: data integrity, prioritizing information, and the importance of goal setting. Cedric will share how his company employs NPS® and the communication strategy they use to help them act on the feedback. B2B. Science, Technology.
Attend our workshop to learn how our Fortune 1000 clients like Abbott have optimized Net Promoter® investments and increased their Net Promoter® Score by gathering detailed drivers from surveying results with The Chapman Group’s Loyalty Index-based methodology.
Get actionable insight to take your Net Promoter® Score to the next level!
You could also leave our workshop a WINNER of one of three select prizes.
Prizes| Apple iPad Mini | $150 Amazon Gift Card | $100 SkyMall.com Gift Card
Winners will be selected from workshop attendees and must be present to win!