16 January 2013
Comments: Comments Off on Get to the Heart of Customer Experience | 7th Annual Net Promoter Customer Experience Conference

Get to the Heart of Customer Experience | 7th Annual Net Promoter Customer Experience Conference

The Chapman Group is a Proud Sponsor of the 7th Annual Net Promoter Customer Experience Conference

Register now for 40% off:  


Register to Attend the 7th Annual Net Promoter Customer Experience Conference

Date: Thursday, January 31, 2013 to Friday, February 1, 2013

Location: Eden Roc Renaissance Miami Beach

Over 500 B2B and B2C professionals have already registered — don’t miss this event!

Click to Book Now for 40% Off General Event Registration: (or copy and paste the following url in your browser)


We also invite you to attend The Chapman Group’s sponsored session at the event,

VOC Data :  The Currency for New and Improved Opportunities

Presented by Cedric Singelton, Director, Customer Relations, Starlims

Friday, February 1, 1PM

Starlims, a division of Abbott Laboratories, is one of the leading providers of laboratory information management systems. When Cedric was brought on board to develop their customer care program, he understood it was essential to focus on 3 areas: data integrity, prioritizing information, and the importance of goal setting. Cedric will share how his company employs NPS and the communication strategy they use to help them act on the feedback.  (B2B. Science, Technology.)

About the Conference

At the 7th Annual Net Promoter Customer Experience Conference, you can hear from thought provoking speakers Joseph Jaffe, Richard Owen, Wendy Lea and Don Peppers; absorb NPS and CX best practices shared by representatives from Dell, First Services Direct, Kronos, HouseMaster, ShelfGenie and more; and discover the latest NPS trends. Come to the Eden Roc in Miami January 31-February 1, 2013 and be part of the experience!

We Hope to See You There!