Identifying and solving customer relationship challenges

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Strategic Customer Management

KANECT: The Voice of the Customer

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About the Chapman Group

For over 30 years, The Chapman Group partners with B2B sales and account management organizations to identify and solve relationship challenges resulting in greater loyalty and commitment, increased revenues, and higher margins for suppliers as well as our customers.

We understand how to connect you to your customers through people, process, and tool optimization to drive the desired behaviors and outcomes – more collaborative, strategic relationships, and increased revenues / profits for both the supplier and customer.

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Find a wide variety of resources to make the most of your Sales, Account Management and Voice of the Customer Programs. If you are unable to find what you are looking for in the Resource Center, please contact us:

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