Connecting You to Your Customers.

The Chapman Group engages with organizations to optimize sales and account management programs. Our end-to-end solutions, from diagnostic assessments to strategic account planning and implementation, are all centered around optimizing the customer / supplier relationship to increase revenues, profits and margins for our clients.

Our metric-based solutions are focused on integrating the art and science of customer management to enable our clients to grow by becoming more knowledgeable, efficient, and effective.

Customer Management Program Improvement and Development

The Chapman Group partners with your organization to design and develop and / or refine your Customer / Account Management Program. We will work with you and your team to ensure the proper process, methodology, best practices, infrastructure, skills, and tools are in place to grow / improve customer relationships, revenues and profitability.

Voice of the Customer and Relationship Surveying Program Design and Support

Obtaining feedback directly from the Customer is a critical success factor for any sales or account management organization. The Chapman Group’s team of experts works with your organization to design, implement and support a Voice of the Customer survey program, complete with a “Prescription for Success” that outlines an action plan for improving customer relationships.

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Strategic Customer Management

KANECT: The Voice of the Customer

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