Measuring the Customer Experience – Audio Podcast

Stream or download the audio version of the webinar on ‘Measuring the Customer Experience‘.  The original webinar helps to guide participants on best practices for enhancing the process, content and action planning components of an existing and/or new “VoC” program. This webinar speaks to a recognized approach, Net Promoter Score / NPS®, and how an organization who is utilizing this methodology can also consider advancing their customer feedback metrics and methods forward using the Loyalty Index methodology. This podcast will help you to think, re-evaluate and re-energize initiatives around knowing and measuring your customer’s experiences.