As a sponsor of the 7th Annual Net Promoter® Customer Experience Conference and consultant to companies utilizing the NPS® metric, we gained valuable insights at this year’s event that we’d like to share with you on how organizations:
• Gain senior leadership support and involvement
• Understand the driving factors behind promoters, passives and detractors
• Adopt and utilize VoC feedback in their sales and account management programs
• Close the loop through joint scorecards and action plans
• Determine the ROI of their VoC program
We’ve produced this brief 5-minute video explaining these key takeaways with recommendations on developing a Prescription for Success for your organization.
NPS®, Net Promoter® &Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.