How Customer Feedback Impacts Training and Development

How Customer Feedback Impacts Training and Development

Dennis Chapman Sr. and Denny Chapman discuss how customer feedback can complement the training and development of your organizations people, and also discuss the ramifications of executing training and development efforts in the absence of customer intelligence....

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Introducing the Customer Experience

Introducing the Customer Experience

President and CEO Dennis Chapman Sr discusses his recent travels around the globe meeting with clients and prospects, as well as the way these organizations are measuring the customer experience and how they are using this to differentiate themselves and stand out as...

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